Consumer Preferences and Firm Technology Choice

Working Papers

Advances in intelligent technologies change the way consumers search and shop for products. Emerging is the trend of home-shopping devices such as Amazon’s Alexa and Google Home, which allow consumers to search or order products using voice commands.Read More

Artificial Intelligence and Drug Innovation: A Large Scale Examination of the Pharmaceutical Industry

Working Papers

Artificial Intelligence (AI) is playing an increasingly important role in the global economy and has transformed many business practices. As AI has advanced beyond the conventionally narrow domains, it is starting to exhibit characteristics of “general purpose technologies (GPT)” that are expected to change the nature of more business innovations and reduce their associated financial costs and time.Read More

The Employment Consequences of Robots: Firm-Level Evidence

Working Papers

As a new general-purpose technology, robots have the potential to radically transform industries and affect employment. Preliminary empirical studies using industry and geographic region-level data have shown that robots differ from prior general-purpose technologies and predict substantial negative effects on employment.Read More

Bias-aware AI for Human Capital Management: An Innovative Approach for Algorithmic Job Screening

Funded Research Proposal

A well-known maxim in management is that “your people are your greatest asset”. Recruitment strategies in particular have been linked to firms’ innovative capacity, emphasizing the importance of maintaining competitive advantages in HR as a key goal of effective innovation management. Read More

As Brands Embrace Artificial Intelligence, It’s The Human Touch That Will Drive Value

Justin Reilly discusses artificial intelligence at Verizon Fios

Justin Reilly (W’10), head of customer experience innovation for Verizon Fios, projects that 80% of value creation in artificial intelligence (AI) will be in business-to-business [B2B] applications, and the rest in consumer services.Read More

Building a More Intelligent Enterprise

Published Research

Businesses must develop a sustainable competitive edge in order to succeed in the long run. One way to achieve this is by leveraging technology-enabled insights with a sophisticated understanding of decision making, judgment, and reasoning to make smarter decisions in the face of uncertainty.Read More