Mack Institute To Explore Metaverse at Fall Industry Conference

The “Metaverse revolution” envisioned by tech scions like Mark Zuckerberg may not be here yet, but major players across industries are getting ready for it.  Citi Analysts called the Metaverse market a “trillion dollar opportunity” and heavy-hitting firms from Ford to Gucci have made headlines with their recent forays into immersiveRead More

Environment, Social, and Governance (ESG) As Driver of Innovation and Value

Many of the biggest topics in business today fall under the ESG (Environmental, Social, Governance) umbrella. From new SEC guidelines on carbon emissions to demands for diversity, equity and inclusion, successful firms need a strong stance on ESG to meet the demands of today and the challenges of the future. Read More

Data in the Evolving Mobility Ecosystem

Data strategy for the future of mobility may be one of the greatest opportunities for firms to capture value from their innovation investments in connected vehicles. At the same time, adoption of data-first strategy presents potential pitfalls for data usage.Read More

The Future of Mobility: Strategy, Technology, and Geopolitics

Discussing the “once in a century” transformation of the auto industry, including electric and autonomous vehicles, data and AI, and global supply chain issuesRead More

As Brands Embrace Artificial Intelligence, It’s The Human Touch That Will Drive Value

Justin Reilly discusses artificial intelligence at Verizon Fios

Justin Reilly (W’10), head of customer experience innovation for Verizon Fios, projects that 80% of value creation in artificial intelligence (AI) will be in business-to-business [B2B] applications, and the rest in consumer services.Read More

Building a Connected Strategy: From Customer Experience to Technology Platforms

Connected Strategy Conference

At the Mack Institute’s Fall Conference 2016, leaders from across industries discussed their companies’ pursuit of “connected strategy” defined by continuous customer engagement.Read More