
Productivity in the Age of Intelligent Automation

Listen to an AI-generated podcast summarizing key insights from Reimagining Customer Service Journeys with LLMs: A Framework for Chatbot Design and Workflow Integration, a white paper from Mack Institute co-director Prof. Christian Terwiesch and Lennart Meincke, Mack Institute predoctoral fellow. The paper presents a framework for integrating chatbots into workflows,…Read More
Friday, November 8, 2024 The Wharton School, Philadelphia The Mack Institute is pleased to announce our Fall 2024 conference, AI-Driven Innovation Ecosystems. Bringing together leading Wharton researchers with expert business practitioners, this one-day conference will explore how firms can overcome the risks and high costs of AI development and implementation…Read More
Friday, March 22, 2024 The Wharton School, Philadelphia The Mack Institute is pleased to announce our Spring 2024 conference, Collaborative Innovation: Shaping the Future with Corporate Venturing and Startups. In this era of transformative and disruptive new technologies, the relationship between established firms and startups is becoming more collaborative. These…Read More
The stratospheric rise of Generative AI platforms like ChatGPT and Bard has brought artificial intelligence to the forefront of innovation management. Driving Innovation with Generative AI, a conference jointly presented by the Mack Institute and AI at Wharton, brought together representatives from academia, industry, startups, and the venture capital world…Read More
The Mack Institute and AI at Wharton are pleased to announce our joint Fall 2023 conference, Driving Innovation with Generative AI: Strategies and Execution. Inspired by the explosive interest in generative AI platforms like ChatGPT and Bard, this event will bring together representatives from academia and industry to discuss this…Read More
In recent years, events like the COVID-19 pandemic, the Ukraine war, and U.S. tensions with China have dramatically impacted global supply chains, drawing attention to their vulnerabilities and calling into question the widespread industry practice of prioritizing supply chain efficiency over resilience and crisis preparation. As firms continue to weather…Read More
Data strategy for the future of mobility may be one of the greatest opportunities for firms to capture value from their innovation investments in connected vehicles. At the same time, adoption of data-first strategy presents potential pitfalls for data usage.…Read More
Discussing the “once in a century” transformation of the auto industry, including electric and autonomous vehicles, data and AI, and global supply chain issues…Read More
Strategies and actions from executives around the world for creating and maintaining workplaces where employees innovate and thrive; leading during crises; and elevating corporate social responsibility.…Read More
Reliable innovation metrics help firms set strategic direction, but measuring innovation is far from easy. Our Fall Conference 2019 explored why and how firms should do it anyway.…Read More
The Mack Institute’s Spring Conference 2019 examined how companies are using new technologies and a “connected strategy” to improve the customer experience.…Read More