The world of healthcare is moving towards more value-based approaches due to medical expenditure growing out of control. As a result, traditional insurers need to, and have started to, build more connected strategies…Read More
Exploring the latest in digital health through case studies on innovation and connectivity in chronic disease management.…Read More
Christian Terwiesch and Nicolaj Siggelkow have published a new article in Harvard Business Review discussing the biggest myths and pitfalls facing innovative firms today.…Read More
Leverage the power of connectivity to deliver superior, personalized wealth management experiences at scale.…Read More
Brandon Hoffman (WG’15) discusses the role Samsung NEXT plays in transforming the customer experience that Samsung delivers.…Read More
The Mack Institute’s Spring Conference 2019 examined how companies are using new technologies and a “connected strategy” to improve the customer experience.…Read More
Mack Institute Co-directors Nicolaj Siggelkow and Christian Terwiesch talk about their new book with Knowledge@Wharton.…Read More
Read an excerpt of Connected Strategy, the new book that shows how companies can design high-quality customer experiences while improving operational efficiency at the same time.…Read More
