Consumer Preferences and Firm Technology Choice

Published Research

Advances in technology change the way consumers search and shop for products. Emerging is the trend of home-shopping devices such as Amazon’s Alexa and Google Home, which allow consumers to search or order products. We investigate how consumer brand and technology preferences may interact with the functionalities of technology-enabled shopping (TES) devices to determine the channel structure and market competition.Read More

Doing Good for (Maybe) Nothing: How Reward Uncertainty Shapes Observer Responses to Prosocial Behavior

Published Research

Consumers are often skeptical of social innovation (e.g., CSR), thinking that firms undertake such innovations to increase profit rather than to “do the right thing.” How can firms convey the social and monetary benefits of investing in social innovations to consumers and stakeholders to best improve their brand image?Read More

Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics

Published Research

Mobile and Internet-of-things (IoT) devices increasingly enable tracking of user behavior, and they often provide real-time or immediate feedback to consumers in an effort to improve their conduct. Growing adoption of such technologies leads to an important question: “Does immediate feedback provided to users improve their behavior?”Read More

How Do Product Attributes and Reviews Moderate the Impact of Recommender Systems through Purchase Stages?

Published Research

We investigate the impact of several different recommender algorithms (e.g., Amazon.com’s “Consumers who bought this item also bought”), commonly used in ecommerce and online services, on sales volume and diversity, using field experiment data on movie sales from a top retailer in North America. Read More

The Short-run Effects of GDPR on Consumer Engagement and Search

Working Papers

In today’s connected world, individuals are no longer mere consumers of goods, information and services, but public producers of often valuable data. In fact, personal data is becoming such a core input that The Economist called it “the world’s most valuable resource” ahead of oil.Read More

Innovation Through Diversity: Understanding The Ever-Changing Consumer Landscape

Funded Research Proposal

As firms look to innovate, attention must be paid to the role cultural diversity (e.g. racial and gender diversity) plays in consumer interest in new products. In today’s society, firms need an understanding of how diversity can be used as an asset to engage consumers with their brands.Read More

Optimizing Service using High Dimensional Panel Data

Funded Research Proposal

We study how retail stores’ multi-dimensioned service levels affect consumers’ buying behavior in a spatial setting. To this end, we propose the Double Block-Lasso BLP estimator, which combines the double selection procedure introduced in Belloni, Chernozhukov, and Hansen (2014), with demand estimation methods set forth in Berry, Levinsohn and Pakes (1995).Read More

Advertising Content and Consumer Engagement on Social Media: Evidence from Facebook

Published Research

We describe the effect of social media advertising content on customer engagement using data from Facebook. We content-code 106,316 Facebook messages across 782 companies, using a combination of Amazon Mechanical Turk and Natural Language Processing algorithms.Read More

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

Published Research

We empirically examine the impact of expanded product variety on demand concentration using large data sets from the movie rental industry as our test bed. We find that product variety is likely to increase demand concentration.Read More

Media Multiplexing Behavior: Implications for Targeting and Media Planning

Published Research

There is a growing trend among consumers to serially consume small, incomplete “chunks” of multiple media types—television, radio, Internet, and print—within a short time period. We refer to this behavior as media multiplexing and note the key challenges for integrated marketing communications media planners.Read More