Jennifer Dulski, Head of Groups and Community at Facebook and author of “Purposeful: Are You a Manager or a Movement Starter?”, revealed how managers must listen to both customers and employees to build connections and encourage change.…Read More
We are exploring the reasons for the infamous “deny, deflect and delay” approach of Facebook leadership, and will argue that some of the damage they incurred might have been avoided had they absorbed four lessons we have drawn from our studies of highly vigilant organizations.…Read More
We describe the effect of social media advertising content on customer engagement using data from Facebook. We content-code 106,316 Facebook messages across 782 companies, using a combination of Amazon Mechanical Turk and Natural Language Processing algorithms.…Read More
