Jennifer Dulski, Head of Groups and Community at Facebook and author of “Purposeful: Are You a Manager or a Movement Starter?”, revealed how managers must listen to both customers and employees to build connections and encourage change.…Read More
Trey Lauderdale, CEO and Founder of clinical communications platform Voalte, shared how the smartphone is finally finding a place in the healthcare industry.…Read More
We describe the effect of social media advertising content on customer engagement using data from Facebook. We content-code 106,316 Facebook messages across 782 companies, using a combination of Amazon Mechanical Turk and Natural Language Processing algorithms.…Read More
This study combines qualitative and quantitative methods, with particular emphasis on network data of worker behavior, to analyze changes in worker communication patterns during the first three years of a post-acquisition integration. The findings suggest that new communication routines develop slowly and are not entirely enduring even when a transformative event, such as an acquisition, occurs.…Read More
