The Impact of e-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care

Published Research

The technology for secure messaging between primary care physicians and patients, e-visits, has been utilized for several years and many view it as a potential solution for improving the quality of health services while reducing costs. However, take-up of e-visits has been low and its impact on patient health outcomes and physician workload remains unknown.Read More

How IT investment affects Organizational Delayering and Workforce Composition

Funded Research Proposal

This proposal explores how information technology and innovation in digitization affect organizational structure. Similar to earlier wave of IT adoption that substituted certain routine tasks, we plan to use the Workplace and Employee Survey from Canada to show that this new wave digitization and IT investments can induce a structural change in organizational hierarchies that differ from prior technologies. Read More

How Globalization and Technology Affect Wage Inequality and Worker Composition

Funded Research Proposal

Over the last several decades, a number of scholars have documented important transformations in how employment relationships are structured. Among the most commonly cited causes for these changes is that they are the consequence of advancements in information technologies (IT) and/or due to globalization. Read More

Can Employee Training Lead to Higher Profits?

Does intensive internal training of employees lead to higher profits? In knowledge-based industries where the main asset is skilled professionals such as software engineers, the answer is yes, according to Senior Fellow Joydeep Chatterjee. But not all training yields equal benefits.Read More

Renting Capabilities from Consultants in Post-Acquisition Integration

Funded Research Proposal

This research investigates capability development at the business unit level of analysis. To do so, we consider business units that have been serially bought and sold, or “repeatedly divested” units.Read More

The Impact of Visibility in Innovation Tournaments: Evidence from Field Experiments

Working Papers

Contests have a long history of driving innovation, and web-based information technology has opened up new possibilities for managing tournaments. One such possibility is the visibility of entries – some web-based platforms now allow participants to observe others’ submissions while the contest is live.Read More

Adoption of Health Information Exchange: Understanding the Negative Externality

Working Papers

This project aims to investigate industrial organization issues related to adoption of health information exchange (HIE) technology. The paper proposes a novel model of providers’ decisions to participate in HIE. This paper focuses on an unexplored and potentially important barrier – a first-mover disadvantage from lower switching costs.Read More

Property Rights and International Investment in Information Technology Services

Published Research

Many modern information technology services are increasingly being produced in a host country to serve clients in an offshore location. As a result, the internationalization of service functions is beginning to resemble that of their more traditional manufacturing counterparts.Read More

Service Diversity, Offshore Leverage, Vendor Reputation, and Performance of Customer Accounts in Software Outsourcing

Working Papers

This paper studies the impact of delivering widely diverse services, managing dispersed teams across time zones, and building vendor reputation for quality services, on performance at the customer account level and shows how firms can sustain competitive advantage.Read More

The Impact of Automation of Systems on Medical Errors: Evidence from Field Research

Published Research

Abstract: We use panel data from multiple wards from two hospitals spanning a three-year period to investigate the impact of automation of the core error prevention functions in hospitals on medical error rates. Although there are studies based on anecdotal evidence and self-reported data on how automation impacts medical errors, no systematic studies exist that are based on actual error rates from hospitals.Read More