Capability-Seeking Foreign Investments in Software Services Offshore Outsourcing: Market Reactions and the Implications for Competitive Advantage

Working Papers

How does the stock market react to competitive actions by firms and their rivals? In this study we empirically explore capability-seeking investments by firms from different strategic groups within an industry and examine their impact on rival firms in the competitive context of global software services.Read More

Human Capital Investments, Shared Knowledge, and Performance: A study in the Off-shored IT Services Industry

Working Papers

This paper investigates under what conditions knowledge available to team members leads to positive performance outcomes. We surmise that mutual knowledge that enables the team members to coordinate their work efforts is beneficial for team performance up to a limit after which excess mutual knowledge causes a decline in performance.Read More

Strategy, Human Capital Investments, Business-Domain Capabilities, and Performance: A Study in the Global Software Services Industry

Published Research

In knowledge-based industries, continuous human-capital investments are essential for firms to enhance capabilities and sustain competitive advantage. However, such investments present a dilemma for firms, because human resources are mobile.Read More

Can Employee Training Lead to Higher Profits?

Does intensive internal training of employees lead to higher profits? In knowledge-based industries where the main asset is skilled professionals such as software engineers, the answer is yes, according to Senior Fellow Joydeep Chatterjee. But not all training yields equal benefits.Read More

Service Diversity, Offshore Leverage, Vendor Reputation, and Performance of Customer Accounts in Software Outsourcing

Working Papers

This paper studies the impact of delivering widely diverse services, managing dispersed teams across time zones, and building vendor reputation for quality services, on performance at the customer account level and shows how firms can sustain competitive advantage.Read More