This research explores how a new relation of production—specifically, the shift from human to algorithms as managers on digital platforms—reconfigures and repurposes workplace consent.…Read More
In recent years, digital innovations have fundamentally changed how many services and resources are put together and deployed. These include marketplaces like Uber and Airbnb that help match decentralized supply with demand. …Read More
Recent platforms, like Uber and Lyft, offer service to consumers via “self-scheduling” providers who decide for themselves how often to work. These platforms may charge consumers prices and pay providers wages that both adjust based on prevailing demand conditions. …Read More
Online rating systems obviously benefit consumers by providing transparency, but do these systems help or hurt the providers? Mack Institute researcher Chen Jin investigates.…Read More
As the Internet penetrates more and more aspects of day-to-day life, a company’s regulatory strategy has an increasingly significant impact on its innovation outcomes.…Read More
Over the summer of 2014, the Mack Institute worked with student Karan Juvekar on a guided project examining the market potential of Uber. In this guest post, Karan explores the reasons behind Uber’s success and the risks and opportunities in its future.…Read More
Knowing when to hold and when to fold isn’t just for poker players. When applied to new technology, that insight into knowing when to embrace the next new thing and when to let it pass has been known to make or break careers and entire companies. Think Kodak, an iconic…Read More
