Bilateral Rating Systems in Online Marketplaces: Design and Impact

Funded Research Proposal

In recent years, digital innovations have fundamentally changed how many services and resources are put together and deployed. These include marketplaces like Uber and Airbnb that help match decentralized supply with demand. Read More

The Impact of the Rating System on Online Marketplaces

Working Papers

The rapid development in mobile internet technology has dramatically increased the customers’ demand for products and services by making the searching and information gathering process almost effortless. It also makes individual service providers and small business owners get exposed to huge demand from customers much easier.Read More

The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity

Working Papers

Recent platforms, like Uber and Lyft, offer service to consumers via “self-scheduling” providers who decide for themselves how often to work. These platforms may charge consumers prices and pay providers wages that both adjust based on prevailing demand conditions. For example, Uber uses a “surge pricing” policy, which pays providers a fixed commission of its dynamic price.Read More

When Disruptive Technologies Meet Integrated Systems

John Paul MacDuffie addresses Mack Institute Fall Conference attendees

Knowing when to hold and when to fold isn’t just for poker players. When applied to new technology, that insight into knowing when to embrace the next new thing and when to let it pass has been known to make or break careers and entire companies. Think Kodak, an iconicRead More