Innovations in sharing economy have allowed platforms to directly connect with consumers, thus utilize goods and services in more efficient ways. The impact of sharing economy on local business conditions and economic landscape is an empirical question.…Read More
Traditional online platforms (e.g., Amazon Marketplace) use Unilateral Rating System (URS), where customers rate sellers. However, sharing economy platforms (e.g., Uber, Airbnb) have adopted Bilateral Rating System (BRS) that also allows service providers to rate customers, and even selects customers based on their ratings.…Read More
In recent years, digital innovations have fundamentally changed how many services and resources are put together and deployed. These include marketplaces like Uber and Airbnb that help match decentralized supply with demand. …Read More
Recent platforms, like Uber and Lyft, offer service to consumers via “self-scheduling” providers who decide for themselves how often to work. These platforms may charge consumers prices and pay providers wages that both adjust based on prevailing demand conditions. …Read More
Online rating systems obviously benefit consumers by providing transparency, but do these systems help or hurt the providers? Mack Institute researcher Chen Jin investigates.…Read More
