Jamie Smith (CIO and SVP of ServiceMaster) shares how even a long-established industry like home services is innovating and digitalizing.…Read More
Thanks to Digitization, This Company Can Deliver Home Services Before They’re Needed
Podcasts
Fast Company’s Bill Taylor Details the Four Types of Innovation Leaders
Bestselling author Bill Taylor warns that experienced leaders sometimes let their expertise cloud their perception of new possibilities and threats.…Read More
A Healthcare Economics Solution that has Asthma Patients Breathing More Easily
Arik Anderson, CEO of Adherium, explains how better quality of life and better healthcare economics go hand in hand.…Read More
The Long Tail Theory, Debunked: We Stick With What We Know
Wharton professor Serguei Netessine finds that even as consumers are deluged with a growing array of choices, they tend to remain loyal to familiar brands and products.…Read More
“There’s no Better Time to Be in Retailing than Now”
Venky Shankar (Texas A&M University) discusses the challenges of retail in an era when customers expect a seamless 360-degree experience.…Read More
2018 Y-Prize Winners Reveal Their Secrets to Successful Teamwork
Michael Lee and Henry Zhou of Cellview Sciences share how they balanced their team’s expertise in business and science to win Penn’s 2018 Y-Prize Competition.…Read More
“The Conversation We’ve Been Having On Gender Equality Isn’t Working”
Instead of bias training or efforts that focus on “fixing women,” Mack Institute Sr. Fellow Sarah Kaplan argues for treating the problem of gender inequality like an innovation challenge.…Read More
Open Innovation Is Driving a Cultural Shift at Ford
Dr. Venkatesh Prasad, Ford’s “What’s Next” guy, describes how Ford is taking on new trends like autonomous cars, new energy sources, and shared ridership.…Read More
When to Incubate, When to Scale? How Samsung Pinpoints the Right Moment
Nana Murugesan (WG’09), VP at Samsung Electronics, discusses how he can tell when it’s time to take an innovative leap.…Read More
How J&J Uses Consumer Data to Enhance the Customer Experience
Robert Boland (WG’13) explains how J&J applies external and internal data to build lasting connections with patients.…Read More
How Large Organizations Can Spur Entrepreneurial Change from Within
Carl Schramm of Syracuse University and the Kauffman Foundation discusses what organizations can do to keep their entrepreneurial employees around.…Read More
Innovation In Aviation Comes Down to Smart Bets on One Big Winner
With significant incumbent benefits and strict safety regulations, the aviation industry can sometimes present its engineers with a limited scope for innovation. Dr. Brian Tillotson of Boeing explains how the company continues to push boundaries despite various obstacles.…Read More
As Brands Embrace Artificial Intelligence, It’s The Human Touch That Will Drive Value
Justin Reilly (W’10), head of customer experience innovation for Verizon Fios, projects that 80% of value creation in artificial intelligence (AI) will be in business-to-business [B2B] applications, and the rest in consumer services.…Read More
Terry Fadem Unpacks His Innovation Toolbox
We ask our guest Terry Fadem, Senior Fellow at the Mack Institute, about his varied experiences accelerating growth in both the academic and corporate worlds.…Read More
To Master Innovation in the Technology Sector, Companies Must Nail the Cultural Fit
The global technology sector is constantly changing as new players enter the industry and legacy ones adapt. We asked Sid Kumar (WG’09) how CA Technologies, a global enterprise software company, has navigated digital transformation over the past 40 years.…Read More
Mastering Innovation in Financial Services: How Fintech is Changing the Game for Wells Fargo
The financial services industry is increasingly seeing new technologies arise, from mobile banking to Bitcoin and blockchain technology. On the debut episode of Mastering Innovation, we asked Ryan Miller to share how Wells Fargo fosters a culture of innovation to keep up with these changes.…Read More
Mastering Innovation, the Newest Business Radio Show, Launches on Sirius Radio
The Mack Institute is launching a new tool for business leaders who want to harness proven innovation strategies. …Read More
How A Luxury Swiss Watchmaker Learned to Embrace the Smart Watch
Mack Institute Sr. Fellow Felipe Monteiro discusses TAG Heuer’s pivot to digitization, a daring choice that took it away from its area of expertise and into partnership with Silicon Valley.…Read More
Do E-Visits Help — or Hurt — the Doctor-Patient Relationship?
Mack Institute co-director Christian Terwiesch has co-authored two new studies related to technology and health care. The first, which examined the impact of e-visits on primary care, found some surprisingly negative results about connectivity.…Read More
How European Airline Consolidation Will Impact Both Sides of the Atlantic
Saikat Chaudhuri joins Ken Button on K@W radio to discuss Air Berlin’s recent bankruptcy and the potential impact of European airline consolidation for U.S. carriers.…Read More