Traditional online platforms (e.g., Amazon Marketplace) use Unilateral Rating System (URS), where customers rate sellers. However, sharing economy platforms (e.g., Uber, Airbnb) have adopted Bilateral Rating System (BRS) that also allows service providers to rate customers, and even selects customers based on their ratings.…Read More
In recent years, digital innovations have fundamentally changed how many services and resources are put together and deployed. These include marketplaces like Uber and Airbnb that help match decentralized supply with demand. …Read More
Companies in a variety of industries (e.g., airlines, hotels, theaters) often use last-minute sales to dispose of unsold capacity. Although this may generate incremental revenues in the short term, the long-term consequences of such a strategy are not immediately obvious.…Read More
