Formal Interdependence and the Reproduction of Informal Relations in Organizations

Working Papers

The literature on the evolution of informal ties assigns a major role to formal organizational foci in tie creation. Once ties emerge, their persistence is usually explained by informal endogenous mechanisms such as the choice to collaborate or socialize. Read More

Neighborhood Social Capital and Social Learning for Experience Attributes of Products

Published Research

“Social learning” can occur when information is transferred from existing customers to potential customers. It is especially important in cases where the information that is conveyed pertains to experience attributes, i.e., attributes of products that cannot be fully verified prior to the first purchase.Read More

Social Learning and Trial on the Internet

Working Papers

Internet retail sales are impeded when consumers have difficulty acquiring information about non-digital product attributes. Firms therefore employ creative (and sometimes costly) methods such as two-way free shipping to help consumers resolve the problem of incomplete consumer knowledge on non-digital attributes.Read More

Social Capital for Hire? Mobility of Technical Professionals and Firm Influence in Wireless Standards Committees

Published Research

The movement of personnel between firms has been shown to have important implications for firms, yet there has been little direct investigation of the underlying mechanisms. We propose that in addition to their human capital, mobile individuals carry social capital, affecting the outcomes of the firms they join and leave by altering the patterns of interaction between firms.Read More