Saikat Chaudhuri Leading Wharton Seminar for Business Journalists

Saikat Chaudhuri

The Mack Institute is proud to announce that Executive Director Saikat Chaudhuri will co-lead the 46th annual Wharton Seminar for Business Journalists on June 11, 2014. The event, focused on the theme of  “Innovation, Technology and Entrepreneurship,” will take place at Wharton’s San Francisco campus. Chaudhuri will speak on the topic of “Incubating Innovation in EstablishedRead More

In Consumer Services, What Happens “When Things Go Wrong”?

Customers often face frustrating service experiences, from long lines to grumpy employees. However, what do these frustrations look like from the lens of service providers? Hosted by Mack Institute Co-Director and Professor of Operations and Information Management Christian Terwiesch and Professor of Operations and Information Management Marshall Fisher, the showRead More

Connectivity: Wharton Global Forum, Panama Edition

Panama Canal

Every year, the Wharton School hosts two Global Forums that bring together leaders from business and government, provide an opportunity for alumni to connect, and showcase faculty’s research. In the spring of 2014 our Co-director (and today’s guest author) Nicolaj Siggelkow attended the Global Forum in Panama, which included more than 300 participants.Read More