Our objective is to assess whether an online interactive report designed to facilitate interpretation of patients’ narrative feedback produces change in ambulatory staff learning, behavior at the individual staff and practice level, and patient experience survey scores.…Read More
Many healthcare organizations struggle to improve their patient experience scores despite significant effort. Enthusiasm has grown about the potential for patient narratives stories about care experiences in patients’ own words to provide insights that advance organizational learning about care and thus how to improve it. However, there is no evidence establishing an association between narrative use and organizational performance…Read More
