The Demand for One-to-One Customization: Evidence from the Personal Computer Industry

Working Papers

We study the demand for one-to-one customization in the computer hardware industry. Using household browsing, transaction, and demographic data from the comScore database, we uncover evidence that geographically isolated households that are technologically savvy are more likely to buy and customize computer hardware online. Read More

Will the Global Village Fracture into Tribes: Recommender Systems and Their Effects on Consumers

Published Research

Personalization is becoming ubiquitous on the World Wide Web. Such systems use statistical techniques to infer a customer’s preferences and recommend content best suited to him (e.g., “Customers who liked this also liked…”). A debate has emerged as to whether personalization has drawbacks.Read More