Our objective is to assess whether an online interactive report designed to facilitate interpretation of patients’ narrative feedback produces change in ambulatory staff learning, behavior at the individual staff and practice level, and patient experience survey scores.…Read More
Nearly 3,000 local health departments (LHDs) across the United States are tasked with improving, maintaining, and monitoring population health. LHDs are an administrative or service unit of local or state government concerned with health, and carrying out the responsibility for the health of a jurisdiction smaller than a state.…Read More
Many healthcare organizations struggle to improve their patient experience scores despite significant effort. Enthusiasm has grown about the potential for patient narratives stories about care experiences in patients’ own words to provide insights that advance organizational learning about care and thus how to improve it. However, there is no evidence establishing an association between narrative use and organizational performance…Read More
