healthcare industry

Building a Connected Strategy: From Customer Experience to Technology Platforms

Connected Strategy Conference

At the Mack Institute’s Fall Conference 2016, leaders from across industries discussed their companies’ pursuit of “connected strategy” defined by continuous customer engagement.…Read More

How Partnerships Drive Health Care Innovation in Africa

By learning to effectively manage a diverse organizational ecosystem, the NGO North Star Alliance is driving health care innovation in sub-Saharan Africa. Mack Institute researcher Aline Gatignon interviews its former executive director about getting organizational culture right.…Read More

How to Design Incentives that Make Change Stick

It’s one of the paradoxes of being human: even when we know what’s good for us, we often make choices that are less than optimal. Wharton Professor Iwan Barankay researches how incentives can be used to create positive behavioral changes even after the incentive goes away.…Read More

Connecting Internal and External Networks of Cooperation: The North Star Alliance’s Roadside Wellness Centers Across Africa

Funded Research Proposal

This research project examines how organizations can develop innovative solutions to large-scale socio-economic problems in emerging markets through multi-stakeholder partnerships. The objective is to determine how these partnerships are built, what the optimal configuration of partners is, and how the partnerships should be coordinated.…Read More

A randomized control trial in oral health on varying financial incentives and frequency of performance feedback for dental self-care

Funded Research Proposal

The burden of oral disease in the U.S. is high, and in need of novel approaches to improving preventive oral health behaviors. Almost half of U.S. adults have periodontal disease, while 92% of adults and 50% of children experience dental caries. The Affordable Care Act (ACA) put new emphasis on financial incentives in which financial rewards for patients and providers are linked to health decisions and outcomes.…Read More

Managing Innovation in Hospitals: The Rise of the Chief Innovation Officer

Funded Research Proposal

Hospitals are increasingly facing market and regulatory pressures and the need to innovate is becoming ever more salient. One response has been the creation of the role of Chief Innovation Officer, or CIO.…Read More

Mobile Consumer Health: The New Frontier of Technological Innovation

MBA Research Fellowship paper

Over the last five years, rapid innovations in mobile technology have resulted in the explosive adoption of smartphones and tablets (and applications built for them) that not only allow users to access an endless amount of information, but that can collect a wide variety of real-time user data, regardless of location. The implications of this within the health industry are vast.…Read More

The Impact of Automation of Systems on Medical Errors: Evidence from Field Research

Published Research

Abstract: We use panel data from multiple wards from two hospitals spanning a three-year period to investigate the impact of automation of the core error prevention functions in hospitals on medical error rates. Although there are studies based on anecdotal evidence and self-reported data on how automation impacts medical errors, no systematic studies exist that are based on actual error rates from hospitals.…Read More

Bringing MRI Scanners to the Brachytherapy Suite: A Study of Innovation in the Field of Radiation Oncology

MBA Research Fellowship paper

Radiation therapy has been used to treat human disease for more than 100 years. Currently, radiation therapy is a mainstay of cancer therapy, used to treat approximately 1 million patients per year in the United States. Radiation works by causing damage to cellular DNA. It is particularly useful in treating cancer because neoplastic cells, which lack many normal DNA repair capabilities, making them more susceptible to radiation-induced DNA damage than healthy cells.…Read More